Frequently Asked Questions
Everything you need to know about bringing Hardwick & Sons quality into your home.
What is the typical shipping timeframe for furniture orders?
Most in-stock home decor items ship within 3-5 business days. Larger furniture pieces are handled via white-glove delivery and typically arrive within 2-4 weeks depending on your location.
Do you offer international shipping?
Currently, Hardwick & Sons ships exclusively within the continental United States and Canada. We are looking to expand our international shipping options in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your shipment's progress.
Are your wood products sustainably sourced?
Sustainability is at the core of Hardwick & Sons. We partner with FSC-certified suppliers to ensure that all timber used in our collections is responsibly harvested and environmentally friendly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home purchases.